Front Office Manager Course

COURSE DESCRIPTION

The Front Office Manager course is designed to equip students with the essential skills and knowledge required to excel in managing the front office of a hotel or hospitality establishment. Spanning twelve weeks, the course includes lectures, interactive sessions, and practical assignments. Early weeks focus on the core responsibilities of a front office manager, such as guest services, reservations, and check-in/check-out procedures. Students will also gain insights into handling guest complaints, managing a team, and ensuring smooth daily operations.

CERTIFICATION

The course encompasses key areas such as effective communication, conflict resolution, and the use of front office software systems. By the end of the program, participants will have hands-on experience in managing front office operations, including implementing guest satisfaction strategies and optimizing operational efficiency. The program concludes with a final assessment to test the knowledge and skills acquired throughout the course.

LEARNING OUTCOMES

Over 36 lectures and 50 hours of content!
LIVE PROJECT Hands-on experience with front office management scenarios included.
Learn the intricacies of front office operations and guest management from industry professionals right from your own location.